How can I update my email with Payhawk?

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The email with which employees register in Payhawk is part of the credentials the system uses to create the unique user. If the email associated with a specific personal Payhawk account needs updating, the steps that need to be followed vary depending on the location.

Requests for changing an email address associated with a personal Payhawk account must be submitted only via email.

You can update the email address associated with your Payhawk account by following the process specific to your user role.

For Payhawk Employees or Payhawk Accountants

If you are a Payhawk Employee or Payhawk Accountant, you must request the email change through a Payhawk Administrator at your company. You have two options:

  • Directly contact a Payhawk Administrator at your company. Ask them to update your email following these steps.

  • Alternatively:

    1. Send an email to support@payhawk.com from your current registered email address.

    2. Copy (cc) a Payhawk Administrator at your company on the email.

    3. The Administrator must reply to the email thread to confirm your old and new email addresses.

For Payhawk Administrators

If you are a Payhawk Administrator, the process depends on whose email address you are changing. All requests must be sent to  at support@payhawk.com from an email address already registered with a Payhawk Administrator role.

To change a Payhawk Employee's or Payhawk Accountant's email address:

  1. Send an email to the Payhawk Support team at support@payhawk.com.

  2. In the email, clearly state the user's current (old) email address and the new email address you wish to associate with their account.

To change your own email address or another Administrator's:

  1. You or another Payhawk Administrator at your company must send an email on your behalf from their registered Payhawk email address to support@payhawk.com. The email must contain the old and new email addresses.

  2. They must copy (cc) another Payhawk Administrator on the email.

  3. The cc'd Administrator must reply to the thread, confirming the request and verifying the old and new email details.

If you are the only Payhawk Administrator at your company and need to change your email address, send an email request to support@payhawk.com from your currently registered Payhawk email address.