The phone number with which employees register in Payhawk is part of the credentials the system uses to create the unique user. If the phone number associated with a specific personal Payhawk account needs updating, the steps that need to be followed vary depending on the location.
Requests for changing a phone number associated with a personal Payhawk account must be submitted only via email.
Requesting a phone number update for users in the EEA, UK, or US
If your phone number is registered in the European Economic Area (EEA), the United Kingdom (UK), or the United States (US), you can request an update by following the specific process for your role. In all cases, the request must be sent via email to the Payhawk Support team at support@payhawk.com.
For Payhawk Employees or Payhawk Accountants
To change your phone number, a Payhawk Administrator at your company must send the request on your behalf:
Ask a Payhawk Administrator to send an email from their registered Payhawk email address to support@payhawk.com.
In the email, the Administrator must include:
Your current phone number, including the full country code (for example, +44 for the UK).
The new phone number you want to use, including the full country code (for example, +1 for the US).
For Payhawk Administrators
The process for Payhawk Administrators depends on whether they are changing their own phone number or that of another user.
To change a Payhawk Employee's or Payhawk Accountant's phone number:
Send an email from your registered Payhawk email address to support@payhawk.com.
In the email, confirm the user's old and new phone numbers, including the full country codes.
To change your own phone number or another Payhawk Administrator's:
You or another Payhawk Administrator at your company must send an email on your behalf from their registered Payhawk email address to support@payhawk.com. The email must contain the old and new phone numbers, including full country codes.
They must copy (cc) another Payhawk Administrator on the email.
The cc'd Administrator must reply to the thread, confirming the request and verifying the old and new phone number details.
Once the Payhawk Support team receives the properly authorized request with all the required information, they will update the phone number and notify you once the change is complete.
Requesting a phone number update for users outside the EEA, UK, or US
If your phone number is registered outside the European Economic Area (EEA), the United Kingdom (UK), and the United States (US), you can request an update by following the required process and providing the necessary information. In all cases, the request must be sent via email to the Payhawk Support team at support@payhawk.com.
Send an email to the Payhawk Support team at support@payhawk.com using the email address associated with your Payhawk account.
Copy (cc) a Payhawk Administrator at your company in the email thread as an authorization for the Payhawk Support team to perform the update.
Include in your email message the following details:
Your current phone number, including the full country code (for example, +61 for Australia).
Your new phone number you want to associate with your Payhawk account, including the full country code (for example, +61 for Australia).
Provide the following additional details:
Full name.
Role in the company.
Nationality.
Employment status.
Use case.
In the case of phone updates submitted for phone numbers outside the EEA, UK, and the US, Payhawk requires additional information to comply with regulatory and licensing requirements, and to ensure a secure update process.