The selected tax code cannot be used for this type of entity.

Error message

The selected tax code cannot be used for this type of entity.

Affected ERP integrations

• Oracle NetSuite

Cause

This error occurs when the tax code or tax group selected in the expense is not valid for the type of record being exported - for example, vendor bill, expense report, or journal entry. This error is returned by Oracle NetSuite when attempting to apply a tax code that is restricted or incompatible with the entity type.

Solution

To resolve this issue:

1. In Payhawk, open the expense showing the error.

2. Review the selected tax code or tax group.

3. Log in to Oracle NetSuite and verify:

   • Whether the tax code is active.

   • Whether the tax code is allowed for the type of transaction being created, such as vendor bill, expense report, and so on.

   • Whether there are any restrictions on the tax code's usage.

4. In Payhawk, change the tax code to a valid tax code or tax group that is compatible with the entity type.

5. Save the expense and retry the export.

If you're unsure which tax code to use, contact your Oracle NetSuite Administrator to identify valid tax codes for the transaction type.