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Supplier not synced - a sync is already in progress

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This error message appears in the Sync details panel when a supplier sync cannot run because another sync is already in progress for the same integration. The supplier is not synced on this attempt, and the Suppliers row shows Failed.

Cause

A supplier sync (manual or the scheduled nightly run) is already running for this ERP integration, so an overlapping sync cannot start.

Solution

  1. Wait for the current sync to finish - on the Overview tab, the row shows a loading indicator and the Sync now button is disabled while a sync is running.

  2. Once it completes, run the sync again.

  3. If the status stays Failed after the running sync has finished, contact Payhawk Support.