Cookie policy
Cookies are small data files that are placed on your computer or mobile device when you visit a website, mobile app or use an online platform. Cookies are widely used by online service providers to facilitate and help to make the interaction between users and websites, mobile apps and online platforms faster and easier, as well as to provide reporting information. The length of time stored depends on the cookie, but this is generally between a few minutes and up to two years. Our Cookies never store any of your Card or transaction details.
We may use necessary cookies to make our site and Services work as described in this policy and in our website. We’d also may set optional cookies to help us improve them, if you agree to the use of such optional cookies.
In particular we use the following categories of cookies:
Strictly Necessary Cookies
These cookies allow our website to function properly by supporting basic functions such as navigation between the pages and access to protected areas.
| Cookie | Domain | Type | Description | Default expiration time | |
|---|---|---|---|---|---|
| fvcookie | payhawk.com | Functional | Created on page load, used in additional tracking data (user_id) when cookies are accepted | 1 year | |
| intercom-device-id-gwyxag1h | .payhawk.com | Functional | This cookie identifies each unique device that interacts with the Messenger for security purposes. | 9 months | |
| intercom-id-gwyxag1h | .payhawk.com | Functional | This cookie is set by Intercom to remeber user's settings and retrieve previous conversations ran via Intercom's chat. | 9 months | |
| intercom-session-gwyxag1h | .payhawk.com | Functional | This cookie is set by Intercom to remeber user's settings and retrieve conversations ran via Intercom's chat in the current or previous sessions. | 9 months |
Functional Cookies
These cookies enable our website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.
| Cookie | Domain | Type | Description | Default expiration time | |
|---|---|---|---|---|---|
| consent | payhawk.com | Functional | Set upon accepting any type or cookies. Used to hide cookie banner on following visits. | 1 year |
Analytics & performance Cookies
Analytics & performance cookies help us understand how visitors use our website, enabling us to improve and optimize it. They collect and aggregate information about the use of the website, and then provide it to us in the form of anonymous reports.
Our Analytics & performance Cookies are listed below:
| Cookie | Domain | Type | Description | Default expiration time | ||
|---|---|---|---|---|---|---|
| FPID | .payhawk.com | Analytical | First Party Identifier. The value stored in FPID will be used for setting the Client ID in the request to Google’s servers. | 400 days | ||
| FPLC | .payhawk.com | Analytical | The FPID cookie in server-side tagging for Google Tag Manager is an HttpOnly, server-managed ID cookie that’s designed to replace the JavaScript-managed _ga cookie used by Google Analytics 4 and Universal Analytics. | 1 day | ||
| _ga | .payhawk.com | Analytical | The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. | 2 years | ||
| _ga_35GV9YF6BE | .payhawk.com | Analytical | Set by GA4 JavaScript tags. Contains a unique identifier used by Google Analytics 4 to determine that two distinct hits belong to the same user across browsing sessions. | 400 days | ||
| _ga_4EYMKVQETR | .payhawk.com | Analytical | Set by GA4 JavaScript tags. Contains a unique identifier used by Google Analytics 4 to determine that two distinct hits belong to the same user across browsing sessions. | 400 days | ||
| _ga_774CL0FDX4 | .payhawk.com | Analytical | Set by GA4 JavaScript tags. Contains a unique identifier used by Google Analytics 4 to determine that two distinct hits belong to the same user across browsing sessions. | 400 days | ||
| _gid | .payhawk.com | Analytical | Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously | 1 day | ||
| _hjFirstSeen | .payhawk.com | Analytical | Hotjar sets this cookie to identify a new user’s first session. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. | 30 minutes | ||
| _hjIncludedInSessionSample | payhawk.com | Analytical | Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's daily session limit. | 2 minutes | ||
| _hjIncludedInPageviewSample | .payhawk.com | Analytical | Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. | 2 minute | ||
| _hjAbsoluteSessionInProgress | .payhawk.com | Analytical | Hotjar sets this cookie to detect the first pageview session of a user. This is a True/False flag set by the cookie. | 30 minutes | ||
| _hjSessionUser_2799400 | .payhawk.com | Analytical | Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's daily session limit. | 1 years | ||
| _hjSession_2799400 | .payhawk.com | Analytical | Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's daily session limit. | 30 minutes | ||
| _clck | .payhawk.com | Analytical | Persists the Clarity User ID and preferences, unique to that site is attributed to the same user ID. | 13 months | ||
| _clsk | .payhawk.com | Analytical | Connects multiple page views by a user into a single Clarity session recording. | 13 months | ||
| CLID | .payhawk.com | Analytical | Identifies the first-time Clarity saw this user on any site using Clarity. | 13 months | ||
| ANONCHK | .payhawk.com | Analytical | Indicates whether MUID is transferred to ANID, a cookie used for advertising. Clarity doesn't use ANID and so this is always set to 0. | 13 months | ||
| MR | .payhawk.com | Analytical | Clarity cookie that indicates whether to refresh MUID. | 13 months | ||
| MUID | .payhawk.com | Analytical | Clarity cookie that identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes. | 13 months | ||
| SM | .payhawk.com | Analytical | Clarity cookie used in synchronizing the MUID across Microsoft domains. | 13 months |
Marketing or targeting Cookies
Marketing cookies are provided by third parties and are used to analyze the visitor’s behavior both on our website and on other websites. Their goal is to serve ads that are more relevant to visitors.
Please note that it is possible that our website contains some links to other websites or embedded content from other websites (e.g. Facebook, HotJar, Outbrain, Linkedin, etc.). When visiting these websites or accessing such content it is possible that certain cookies, referred to as "third party cookies" are placed on your device by websites other than ours.
Payhawk has no control over the generation or the management of these third party cookies. For more information regarding the purpose or content of such third party cookies, please find and familiarize yourselves with the privacy policies or the cookie policies adopted by the respective third parties.
Most of the generally available surfing programs (browsers) are set to accept cookies on the device by default. If you prefer, you may alter the settings of your browser so as to have all existing cookies deleted or to automatically reject the placement of cookies (including third party cookies). Please be informed, however, that should you choose to delete or reject the cookies, this may negatively impact the availability or functionality of our website.
Our Marketing or targeting Cookies are listed below:
| Cookie | Domain | Type | Description | Default expiration time | ||
|---|---|---|---|---|---|---|
| MUID | .bing.com | Marketing | Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations. | 1 year 24 days | ||
| test_cookie | .doubleclick.net | Marketing | The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. | 15 minutes | ||
| _fbp | .payhawk.com | Marketing | This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. | 3 months | ||
| fr | .facebook.com | Marketing | Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin | 3 months | ||
| li_gc | .linkedin.com | Marketing | LinkedIn sets the lidc cookie to facilitate data center selection. | 2 years | ||
| slireg | payhawk.com | Marketing | Salesloft cookie for use in live website tracking to help identify and qualify leads. | 7 days | ||
| sliguid | payhawk.com | Marketing | Salesloft cookie for use in live website tracking to help identify and qualify leads. | 1 year | ||
| slirequested | payhawk.com | Marketing | Salesloft cookie for use in live website tracking to help identify and qualify leads. | 1 year | ||
| site_identity | scout.salesloft.com | Marketing | Salesloft cookie for use in live website tracking to help identify and qualify leads. | 1 year | ||
| _uetsid | .payhawk.com | Marketing | Bing Ads sets this cookie to engage with a user that has previously visited the website. | 1 day | ||
| _uetvid | .payhawk.com | Marketing | Bing Ads sets this cookie to engage with a user that has previously visited the website. | 1 year 24 days | ||
| finAdsOid | payhawk.com | Marketing | FinanceAds cookie that tracks the ID of the demo booking request. | 60 days | ||
| finAdsP | payhawk.com | Marketing | FinanceAds cookie that tracks the ID of the program | 60 days | ||
| finAdsSid | payhawk.com | Marketing | FinanceAds cookie that tracks the date/time stamp, the ad space ID, the program ID and the ad media ID. | 60 days | ||
| _session_id | tracking.g2crowd.com | Marketing | Session cookie to track when users convert going from G2 to Payhawk`s website or from Payhawk`s website to G2. | 14 days | ||
| m-b | quora.com | Advertising / Marketing | Quora cookie collects visitor IP address and location, date and time stamp, user agent, cookie IDs, URL, time zone, other browser-level data or cookies data. | 2 years | ||
| _reb2bgeo | app.retention.com | Marketing | RB2B collects the visitor's geographical location. You may opt out of receiving this advertising by visiting https://app.retention.com/optout | 21 days | ||
| _reb2bloaded | app.retention.com | Marketing | RB2B tracks whether or not the script loaded for the visitor. | 1 second | ||
| _reb2bref | app.retention.com | Marketing | RB2B tracks the referring URL for the visit. You may opt out of receiving this advertising by visiting https://app.retention.com/optout | 15 days | ||
| _reb2sessionID | app.retention.com | Marketing | Your RB2B session ID. | 30 minutes | ||
| _reb2buid | app.retention.com | Marketing | Your RB2B user ID. You may opt out of receiving this advertising by visiting https://app.retention.com/optout | 360 days |
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Payhawk Limited, All rights reserved. Payhawk Limited is registered under company registration number 11747263, Chancery House, 53-64 Chancery Lane, London WC2A 1QS. Payhawk Debit and Credit Cards are issued by Payhawk Financial Services UAB and Paynetics AD in the EEA, Payhawk Financial Services Limited and Payrnet Limited in the UK, and Cross River Bank, Member FDIC in the US.
The Payhawk product is not available for micro-enterprises or small charities based in the UK as defined in the UK Consumer Duty Regulations. See the FCA website for more information.
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