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Department not provided. Please make sure you have mapped Departments/Teams correctly.

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Error message

Department not provided. Please make sure you have mapped Departments/Teams correctly.

Relevant ERP integrations

  • Oracle NetSuite

Cause

Department is a required field in Oracle NetSuite and the mapping with Payhawk's Teams field is incorrect.

Solution

Verify the Employees-Departments mapping in Payhawk.

A possible issue may be that the Team selected for the expense causing the error is not mapped. To resolve this, map the Team to the correct department: open the team and, in the Entity visibility section, click on Edit. Then select the department from the drop-down list next to the entity and click on Save.

Team panel and the Edit team panel with the NetSuite departments in the External ID drop-down

If the mapping is already correct, open the expense, change the Team to a different one, and then switch it back to the mapped Team to apply the changes.