Failed to export into Exact Online. Accrued and/or deferred costs G/L account is missing from Financial settings.

Error message

Failed to export expense. Accrued and/or deferred costs G/L account is missing from Financial settings in Exact Online.

Affected ERP integrations

• Exact Online

Cause

This error occurs when Payhawk attempts to send amortization data to Exact Online, but the required Accrued costs and/or Deferred costs G/L accounts have not been configured in your Exact Online Financial settings.

For amortization entries to be processed correctly, Exact Online requires that both the relevant G/L accounts and journals are properly set up, along with the accruals calculation method.

Solution

To resolve this issue:

1. Log in to your Exact Online account.

2. Navigate to Settings > Financial.

3. In the G/L Accounts: Links section:

   1. Set the Accrued costs G/L account.

   2. Set the Deferred costs G/L account.

4. In the Journals section, configure the Accruals journal to be used for accrual entries.

5. In the General section, set the Accruals: Calculation method to define how accruals should be calculated.

6. Click Save.

7. Return to Payhawk and attempt to export the expense again.

For more information on configuring these settings, see the Exact Online support article.