If you notice two card transactions with the same amount made to the same merchant, this can indicate that you’ve been charged twice by mistake.
Since payments are processed by the merchant, any cancellations or refunds must be handled by the third-party. Payhawk cannot cancel or refund transactions directly.
To resolve the issue:
Contact the merchant and request a refund for the duplicate transaction.
If the merchant does not respond or refuses to issue a refund, reach out to the Payhawk Support team for further assistance.
If the duplicate expense has been deleted and you need the documents that were uploaded to it, Payhawk Accountants and Administrators can open the deleted expense from the Deleted expenses view of the Expenses app and download the documents from its Activity section.