Payhawk physical cards are generally delivered in up to 5 business days from issuing.
If you haven't received your Payhawk card within this timeframe:
Log in to the Payhawk web portal.
Go to Cards.
Click on the tracking number of the card. As a result, you'll be redirected to DHL trace and track web page:
If your card hasn’t been delivered within 5 days and there is no update on the status via the DHL tracking page, contact Payhawk Support to further investigate in collaboration with the card-issuing company.
If your card was issued several months ago, the tracking information may no longer be accessible on the DHL website, and the proof of delivery may not be available for download. If needed, the Payhawk Support team can provide you with the original tracking number so you can reach out to DHL for further details about the shipment.