This article answers some of the most frequently asked questions (FAQ) related to subscriptions for employees in Payhawk.
Why can't I mix card and bill expenses in the same subscription?
Payhawk doesn't support mixed payment types within a single subscription to maintain financial accuracy and simplify reporting. If you try to add an expense with a different payment type, you'll be prompted to create a new subscription instead.
Why doesn't the option to add an existing subscription appear?
Payhawk only shows the option to add an expense to a subscription if the following conditions are met:
The expense has the same supplier as the subscription.
The expense uses the same payment type (card or bill) as other expenses in the subscription.
Payhawk links expenses to subscriptions based on consistent supplier and payment type information. If the option isn’t visible, double-check that both conditions are met.
Can I create a subscription without an exact payment date?
When you create a subscription, you need to set the day on which the recurring payment is due. You can't leave it empty or set a range, such as the first two weeks of the month.
The due day is for tracking only. Payhawk uses it to show the expected payment in your forecast, and it doesn't trigger or block the actual payment. If your supplier charges the card on another day, the payment goes through as usual. For a subscription that bills you on a different day each month, set the day you expect the payment most often.