Payhawk's Travel AI Agent is your AI-powered assistant for booking business travel. It helps you search, compare, and book flights and hotels, while staying compliant with your company's travel policy and ensuring expenses are automatically reconciled in Payhawk.
Payhawk is still training the Travel AI Agent, which means that some prompts are fully supported today, while others are in development and will become available soon. If a prompt is in training, this means that the Travel AI Agent isn't able to handle that request just yet, but Payhawk is actively working on improving its capabilities, and these prompts will become available over time.
Using the Travel AI Agent
Type your travel request in natural language, for example, Find me a flight from London to Paris next Tuesday. The Travel AI Agent will guide you through the options, apply your company's travel policy, and, once approved, book and pay for your trip automatically.
Planning flights and hotel travel
In this section, you'll find a list of example prompts for planning flights and hotel travel, along with information on whether these prompts are currently supported.
Searching and discovering flights
You can find a list of example prompts for searching and discovering flights in the following table:
Prompt example | Status |
Find flights from Sofia (SOF) to London (LHR) on September 15, 2025. | Supported |
I need a round-trip flight for 2 adults from London (LON) to Paris (CDG), leaving October 10th and returning October 20th. | Supported |
Find me a flight next Friday from Berlin to London. | Supported |
Find the cheapest flights from London to Dublin sometime in the first two weeks of November. | In training |
I want to fly to Italy from Munich for a 10-day trip in November. What are my options? | In training |
Refining and filtering flights
You can find a list of example prompts for refining and filtering flights searches in the following table:
Prompt example | Status |
Show me only business class options for that flight to Paris. | Supported |
Filter these results to show only flights with a total travel time under 15 hours. | In training |
Can you find flights with no layovers? | Supported, when the term direct flights is used. |
I'd prefer a single layover of less than 3 hours in Amsterdam (AMS). | In training |
I need a flight that leaves after 6 PM. | Supported |
Find options that arrive in Düsseldorf before noon local time. | Supported |
Show me flights operated by Lufthansa or any Star Alliance partner. | In training |
Exclude [Airline Name] from the search results. | Supported |
Find me the cheapest flight that includes at least one checked bag. | Supported |
What's the most affordable option, regardless of layovers? | Supported |
Show me flights under $800. | Supported |
Compare the fastest flight with the cheapest flight to New York. | Supported |
Book the outbound with Lufthansa and the return with British Airways. | Supported |
Searching and discovering hotels
You can find a list of example prompts for searching and discovering hotels in the following table:
Prompt example | Status |
Find a hotel in London near St. Paul's Station for 2 adults from October 10th to October 15th. | Supported |
Find a hotel within a 2-kilometer radius of the Eiffel Tower for the first Thursday of November. | Supported |
I'm attending a conference at the London Barbican Center. Find me a nearby hotel from November 3rd to 7th. | Supported |
I need a budget-friendly place to stay in Berlin for three nights next month, starting on the first Monday of the month. | Supported |
Refining and filtering hotels
You can find a list of example prompts for refining and filtering hotels searches in the following table:
Prompt example | Status |
Show me only 4-star and 5-star hotels. | Supported |
I'd like to stay at a Hilton or Marriott property. | Supported |
Filter for hotels that have a swimming pool, free Wi-Fi, and a fitness center. | Supported |
Does this hotel have an on-site restaurant for dinner? | Supported |
Search for hotels using my World of Hyatt number, 987654321, and show me any member-specific rates. | In training |
I need a hotel with on-site parking. | Supported |
Find a pet-friendly hotel. | In training |
Show me hotels that are close to a subway station. | In training |
Compare the amenities of the top three hotel options. | Supported |
Applying negotiated hotel rates
If your company has negotiated rates with specific hotels, the Travel AI Agent will apply them automatically during your search. You do not need to know or enter any rate codes.
Hotels that support negotiated rates are tagged in the search results. When you select such a hotel, the negotiated rates are tagged as "negotiated" and appear alongside the public rates. The rate details include any benefits that come with the agreement, such as:
Discounted pricing
Complimentary breakfast
Wi-Fi or parking
Room upgrades (subject to availability)
Flexible cancellation terms
If a negotiated rate is not available for your specific dates or room type, for example, due to blackout periods or occupancy restrictions, the public rate is shown normally. The booking flow continues as usual regardless of whether a negotiated rate is returned.
Negotiated hotel rates are arranged through Payhawk. For more information, see the article on setting up negotiated hotel rates.
Finalizing travel and policy compliance
You can find a list of example prompts for finalizing your travels and checking for policy compliance in the following table:
Prompt example | Status |
For that Lufthansa flight, can I select an aisle seat in the front half of the economy cabin? | In training |
Before booking, add one additional checked bag to this itinerary. | In training |
What is the cancellation policy for this fare? | The Agent can display the T&Cs for the flight, where you can see the cancellation policy. |
Is this ticket changeable for a fee? | In training |
Show me the cancellation policy for the Grand Hyatt. | Supported |
What is the check-in time? | Supported |
Retrieve my company's travel policy for international flights. | In training |
Is this hotel within my corporate travel policy budget? | The Agent displays policy information in the search results. If the flight or hotel is outside of policy, it is marked with a note. |
Okay, everything looks good. Book that flight and hold the hotel room. | Currently, flight and hotels bookings have to be executed separately. |
Proceed to purchase the first flight option with my saved credit card. | Supported |
Managing bookings of flights and hotels
In this section, you'll find a list of example prompts for managing bookings of flights and hotels, along with information on whether these prompts are currently supported.
Retrieving bookings
You can find a list of example prompts for retrieving your bookings in the following table:
Prompt example | Status |
Retrieve my booking details using the booking reference ABC123. | Supported |
Show me my upcoming trips. | Supported |
Display my flight and hotel booking information for my trip to London. | Supported |
Pull up my itinerary for my flight to Chicago next Tuesday. | Supported |
Modifying bookings
The option to modify your bookings through the Travel AI Agent is currently in training.
Cancelling bookings
You can find a list of example prompts for cancelling your bookings in the following table:
Prompt example | Status |
Cancel my flight to London, booking reference LH456. | Supported |
What would the penalty be if I cancelled my hotel reservation at the Marriott Marquis? | Supported |
If the cancellation is fully refundable, proceed to cancel my hotel stay. | Supported |
Pre-travel actions
You can find a list of example prompts for pre-travel actions in the following table:
Prompt example | Status |
Check me in for my flights tomorrow. | In training |
Check me in for my flight to Frankfurt. Use my frequent flyer number, LH12345678, and add priority boarding if available. | In training |
After check-in, send the boarding pass to my email and add it to my Apple Wallet. | In training |
Retrieving trip information
In this section, you'll find a list of example prompts for retrieving your trip details, along with information on whether these prompts are currently supported.
Checking flight status and details
You can find a list of example prompts for checking your flight status and details in the following table:
Prompt example | Status |
What is the status of flight LH1234 on August 25, 2025? | In training |
Is my flight LH901 to London on time? | In training |
What terminal and gate does my flight to London depart from? | In training |
What is the baggage allowance for my booking ABC123? | Supported |
How much does it cost to add a second checked bag? | Supported |
Does my flight to London have Wi-Fi? | In training |
Checking hotel details
You can find a list of example prompts for checking your hotel details in the following table:
Prompt example | Status |
What is the check-in time for my reservation at the Hilton Paddington? | Supported when booking ID is provided. |
Can you give me the full address and phone number for my hotel in Berlin? | Supported |
Does my hotel have an airport shuttle service? If so, what is the schedule? | The agent will recommend contacting the hotel directly. |
Booking documentation
You can find a list of example prompts for checking your booking documentation in the following table:
Prompt example | Status |
Help me find the booking information needed for check-in. | Supported |
Can you resend the hotel confirmation email for booking XYZ789? | Supported |
I need the airline's record locator (PNR) for my trip to New York. | Supported |
Personalizing flight and hotel options
In this table, you'll find a list of example prompts for personalizing your flight and hotel options, along with information on whether these prompts are currently supported.
Prompt example | Status |
For all subsequent bookings, pick early flights. I prefer to fly early to be able to arrive before noon at the destination if possible, so that I have the day ahead of me available for work. | Supported |
Set my outbound airport to Sofia. | Supported |
Find a one-way flight from London to Sofia on August 29. | Supported |
What are my preferences that you have on record? | Supported |
Adding your Known Traveler Number and Redress Number
If you travel to, from, or within the US, you can give the Travel AI Agent two identifiers that airlines use for US flights:
Known Traveler Number (KTN) - The number from your TSA PreCheck, Global Entry, NEXUS, or SENTRI membership. It lets you use expedited security screening.
Redress Number - A number issued through the DHS Traveler Redress Inquiry Program (DHS TRIP) to travelers who have been repeatedly misidentified during screening.
You can share conversationally either number with the Travel AI Agent. It will store them on your traveler profile and apply them automatically to your US bookings, so you do not have to re-enter them for each trip. For example, use prompts such as "Save my Known Traveler Number, 123456789.", "Add my Redress Number 1234567 to my profile.", "What travel identifiers do you have on record for me?", and so on.
Adding your loyalty programmes
You can save your airline frequent-flyer and hotel loyalty programme membership numbers to your Payhawk profile, so that the Travel AI Agent can apply them automatically to your bookings.
Loyalty IDs are applied to new bookings only, hence it is recommended that you add them before you book a flight or hotel.
Each user adds their own Loyalty ID to Payhawk individually and no action from a Payhawk Administrator is required.
For flights:
The Travel AI Agent will forward your saved airline programme number to the airline when it books your trips. In this way, you can earn miles or points for the flight.
A single airline programme number can often earn miles on partner airlines in the same alliance. For example, you can add your Turkish Airlines Miles&Smiles number and still earn miles when you fly with Star Alliance partners such as Lufthansa.
For hotels:
When you qualify for a loyalty rate, the Travel AI Agent will keep that rate available and offer it to you instead of dropping it.
Hotel loyalty programmes work at the level of the hotel chain, not the individual property. A saved number applies across all hotels that belong to that chain, for example every Marriott Bonvoy property.
You can share conversationally a Loyalty ID with the Travel AI Agent. It will store them and apply them as expected. For example, use prompts such as "Save my Lufthansa Miles & More number 992002." or "Add my Marriott Bonvoy number 123456 to my profile."
The Travel AI Agent tracks the miles and points you earn, but it cannot pay for a trip with loyalty points. You still need to pay for every booking by card or cash, and the Loyalty ID is used only to earn points and unlock member benefits.
Tips for best results
Be as specific as possible, including dates, locations, and similar specifications.
Use clear phrasing such as direct flights only, instead of no layovers.
Start simple, because if your query is complex, the Travel AI Agent can break it down step by step.