To be able to start using Payhawk, a Payhawk Administrator at your company can invite you via email. However, this email never arrived or it arrived a while ago and the link no longer works.
You can still get into your account by resetting your password from the login page.
What to do
Look in your Junk or Spam folder, and search your Inbox for the word Payhawk. The invite may be there.
If you find the invite, open the link inside it and follow the steps to set up your account.
If the link does not work, or you cannot find an invite, open your browser and go to portal.payhawk.com.
Enter your work email and click Continue.
If your company uses single sign-on (SSO), you are taken straight to your company login. Sign in there the way you normally do. There is no separate password step for SSO accounts, and this finishes your setup.
If your company does not use SSO, you see a password screen. Click on Forgot your password?
Enter your work email and click on Reset password.
Follow the email from Payhawk to set a new password, then log in with your email and new password.
When to contact Payhawk Support
First, try the steps listed above.
If Forgot your password? says it cannot find your email, you might not be added to Payhawk yet. Ask the team mate who manages Payhawk at your company (a Payhawk Administrator) to invite you again.
If you were invited but nothing works, contact Payhawk Support at support@payhawk.com and let them know you never received your invite and that resetting your password did not help.