The selected A/P account cannot be used with this subsidiary. Please update the wizard configuration or change the settings for the A/P account in NetSuite.

Error message

The selected A/P account cannot be used with this subsidiary. Please update the wizard configuration or change the settings for the A/P account in NetSuite.

Affected ERP integrations

• Oracle NetSuite

Cause

This error occurs when the Accounts Payable (A/P) account selected in the Payhawk integration configuration is not accessible for the connected Oracle NetSuite subsidiary.

Solution

To resolve this issue:

Add the subsidiary to the A/P account in Oracle NetSuite

1. Log in to the ERP.

2. Navigate to Lists > Accounting > Accounts.

3. Locate and open the A/P account referenced in the error.

4. In the Subsidiaries section, add the connected subsidiary.

5. Save the changes.

6. Return to Payhawk and retry the export.

For more information, see the Oracle NetSuite Help Center:

• Accounts Payable (A/P) Account Register

• Adding Accounting Books

Select a different A/P account in Payhawk

1. In Payhawk, navigate to Settings > Integrations > NetSuite and select the Edit configuration option from the three-dot menu.

2. In the integration wizard, select a valid A/P account that is accessible for the connected subsidiary.

3. Save the configuration.

4. Retry the export.