Your Exact Online license is marked as expired. Check your Exact license validity before trying an expense export.

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Error message

Your Exact Online license is marked as expired. Please check your Exact license validity before trying an expense export.

Affected ERP integrations

  • Exact Online

Cause

As the error message suggests, this is an account-level problem caused by an expired license for your Exact Online subscription. When the license expires, Exact Online restricts access to its system, preventing all operations, including the ability for integrations like Payhawk to export data.

Solution

This issue must be resolved directly with Exact Online as it is related to your account's subscription status.