Invalid document date

Error message

Invalid document date.

Affected ERP integrations

• DATEV

• Exact Online

• MS Business Central

• Microsoft Dynamics 365 Finance & Operations

• Oracle NetSuite

• QuickBooks Online

Cause

This error occurs when the document date of the expense could not be validated against the pre-set date range in the integration service, which is five years in both directions (past and future).

Solution

To resolve this issue:

1. In the Payhawk Web Portal, go to the Expenses app.

2. Click on the expense that failed to export to open its details view. You can apply the Failed export filter to locate the expense quickly.

3. Check and edit the Document date field. Ensure the date is correct and falls within the valid five-year range.

4. Click on Save and try to export the expense again.