The following list summarizes some common issues you may encounter when completing the identity verification process through Onfido:
Incomplete or incorrect documentation - The submitted documents must be clear, valid, and up to date.
Mismatch of information - Details on the ID or company documents do not match those provided in the application.
Incorrect details - Mismatch between the individual to be verified (director) and the contact details provided (applicants) and vice versa.
Technical issues - Problems with uploading documents or completing the verification process online.
Payhawk will contact the applicant for corrections or resubmission in case of any issues.
For technical problems with Onfido, use this link to contact support.