Issues with DocuSign

The following list summarizes some common issues you may encounter when using DocuSign:  

• Incorrect email address - Ensure the correct email is used for the recipient of the document.  

• Missing signatures - All required parties must sign the document.  

• Incorrect details - Mismatch between the person who needs to sign and the contact details.

• Technical errors - Occasionally, there may be issues with internet connectivity or accessing the document. Contact Payhawk support if the issue persists.

For technical problems with DocuSign, use this link to contact support.

Useful resources

• Compliance checks and identity verification at Payhawk for UK and EEA entities

• Summary of Payhawk’s application process

• KYC document requirements by country

• Eligibility criteria

• Issues with identity verification

• Requesting additional information while applying

• FAQ on the Payhawk application process