Please verify that tax code is selected when tax amount is greater than 0.

Error message

Please verify that tax code is selected when tax amount is greater than 0.

Affected ERP integrations

• Oracle NetSuite

Cause

When exporting journals to Oracle NetSuite (depending on your configuration), you cannot have a tax amount greater than 0 without selecting a corresponding tax code.

Solution

To resolve this issue, use either of the following approaches.

Select a tax code

1. In Payhawk, open the expense showing the error.

2. Locate the line item with a tax amount greater than 0.

3. Select the appropriate tax code from the available options.

4. Save the expense and retry the export.

Set the tax amount to 0

1. In Payhawk, open the expense showing the error.

2. Change the tax amount to 0 if no tax code is applicable.

3. Save the expense and retry the export.