As a cardholder, you need to know if and why a transaction with your Payhawk card has failed.
In Payhawk, you can monitor each failed card transaction in the following ways:
View all your card transactions in the Payhawk app, including failed, settled, pending, canceled, and refunded payments.
Receive a descriptive push notification for each failed card transaction explaining the reason for the payment failure.
Prerequisites
To receive notifications about failed transactions, enable the push notifications for your Payhawk mobile app from the Settings menu of your mobile device.
List of notifications
The following table summarizes the push notifications Payhawk cardholders receive if an attempted payment with their card has failed.
Reason | Example |
Insufficient funds | For example, the card has insufficient funds to complete the purchase amount from the desired merchant. |
Third-party security requirements | For example, for security reasons, you need to manually type in your PIN code. |
Wrong or blocked (frozen) card | For example, the card is frozen, thus, the payment amount from the desired merchant cannot be processed. |
Wrong PIN, CVV, or expiry date | For example, you've entered an incorrect PIN, CVV code, or expiry date. |
Closed card | For example, the card you tried to use is closed. |
Inactive card | For example, your card needs to be activated before you can use it. |