Elimination settings for the journal line, account, and name do not match. Please, check your Intercompany Settings in NetSuite.

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Error message

Elimination settings for the journal line, account, and name do not match. Please, check your Intercompany Settings in NetSuite.

Affected ERP integrations

  • Oracle NetSuite

Cause

This error is returned by Oracle NetSuite when attempting to update an expense that conflicts with the ERP’s intercompany settings.

Common reasons include:

  • The vendor on a vendor bill was changed in Payhawk after the initial export, and NetSuite's intercompany settings do not allow this modification.

  • Elimination settings configured in Oracle NetSuite for the journal line, account, or vendor name do not align with the updated expense data.

Solution

To resolve this issue, use any of the following approaches.

Update the vendor in Oracle NetSuite

  1. Log in to the ERP.

  2. Navigate to the vendor bill or expense record.

  3. Manually update the vendor to match the current Payhawk expense.

  4. Return to Payhawk and retry the export.

Delete and re-export the expense

  1. Delete the expense record in the ERP.

  2. Return to Payhawk and export the expense again.

Review ERP’s intercompany settings

  1. In Oracle NetSuite, navigate to your intercompany settings.

  2. Review these to identify restrictions that may be preventing the update.

  3. Adjust settings if necessary, or consult your ERP Administrator.