Failed to export into Exact Online. Enable variable exchange rate for Bank Journal.

Error message

Failed to export into Exact Online. Please enable variable exchange rate for Bank Journal.

Affected ERP integrations

• Exact Online

Cause

This error occurs when the bank journal selected for the currency of the expense being exported does not have the Variable: Exchange Rate option enabled. When exporting expenses that involve foreign currencies, Exact Online requires the bank journal to support variable exchange rates in order to correctly handle currency conversions at the time of the transaction.

Solution

To resolve this issue:

1. Log in to your Exact Online account.

2. Navigate to Master Data > Journals.

3. Locate and click on the bank journal that corresponds to the currency of the expense being exported.

4. Go to the Currency section of the journal settings.

5. Change the exchange rate setting to Variable: Exchange Rate.

6. Click Save.

7. Return to Payhawk and attempt to export the expense again. The export must now be successful.