Failed to export into Exact Online. The G/L account mapped to the category in the expense is marked as blocked.

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Error message

Failed to export expense. The G/L account mapped to the category in the expense is marked as blocked in Exact Online.

Affected ERP integrations

  • Exact Online

Cause

This error occurs when the General Ledger (G/L) account in Exact Online, which is mapped to the selected expense category in Payhawk, has been marked as Blocked. Exact Online prevents any transactions from being posted to blocked G/L accounts, which leads to the failure of the expense export from Payhawk.

Solution

To resolve this issue:

  1. Log in to your Exact Online account.

  2. Navigate to Master Data > Financial > G/L Account.

  3. Locate the specific G/L account that is mapped to your Payhawk expense category.

  4. Click on the G/L account to view its details.

  5. In the General section, ensure that the Blocked checkbox is unchecked.

    G/L account maintenance screen showing details like code, description, and blocked status.

  6. Click Save.

  7. Return to Payhawk and attempt to export the expense again. The export must now be successful.