Failed to export into Exact Online. The selected Cost Center is not currently active.

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Error message

The selected Cost Center is not currently active in Exact Online.

Affected ERP integrations

  • Exact Online

Cause

This error occurs when the cost center selected for an expense in Payhawk has reached its End date in Exact Online. When Payhawk attempts to attach the cost center reference to the expense during export, Exact Online rejects the transaction because the cost center is considered inactive or expired.

Solution

To resolve this issue:

  1. Log in to your Exact Online account.

  2. Navigate to Master Data > Financial > Cost centre.

  3. Locate and click on the cost center that is selected in your Payhawk expense.

  4. Review the End date field.

  5. Update the End date to a date in the future to reactivate the cost center:

    • If the cost center must remain active indefinitely, consider removing the End date entirely.

    • If the cost center must only be active for a specific period, set an appropriate future date.

      Cost centre maintenance interface showing fields for code, description, and end date selection.

  6. Click Save.

  7. Return to Payhawk and attempt to export the expense again. The export must now be successful.