If you cannot verify your phone number while trying to register your Payhawk account, ensure the phone number is in the correct format, starting with a + (plus sign), followed by the country code, without any spaces between the numerical digits.
If you have registered with a phone number in the EEA, UK, or US and have not received a verification SMS code, based on your role, follow the instructions below:
For Payhawk Employees or Payhawk Accountants
To verify your phone number, a Payhawk Administrator at your company must send the request on your behalf:
Ask a Payhawk Administrator to send an email from their registered Payhawk email address to support@payhawk.com.
In the email, the Administrator must include, your current phone number, including the full country code (for example, +44 for the UK).
For Payhawk Administrators
To verify your phone number:
You or another Payhawk Administrator at your company must send an email on your behalf from their registered Payhawk email address to support@payhawk.com. The email must contain the current phone number, including full country code.
They must copy (cc) another Payhawk Administrator on the email.
The cc'd Administrator must reply to the thread, confirming the request and verifying the current phone number details.