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Invalid department provided. Please make sure you have mapped Departments/Teams correctly.

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Error message

Invalid department provided. Please make sure you have mapped Departments/Teams correctly.

Relevant ERP integrations

  • Oracle NetSuite

Cause

The custom field mapping was not completed successfully.

Solution

  1. Check the mapping for the selected team.

    Edit team panel with the external ID of each entity, no department selected

    This example demonstrates the absence of a selected Department while an old mapping exists.

    Team panel showing the external IDs already mapped for each entity

  2. Update the mapping correctly in the following way.

    Edit team panel with the NetSuite departments listed in the External ID drop-down

  3. Since Team is a custom field in the expense, navigate to the expense, select a different team, re-select the correct one, and re-export the data.