Failed to create bank statement for expense payment in Microsoft Dynamics 365 Finance

Error message

Failed to create bank statement for expense payment. Selected bank account in the configuration is missing Advanced bank reconciliation. Please enable it and retry export.

Affected ERP integrations

• Microsoft Dynamics 365 Finance & Operations

Cause

This error occurs when the Advanced Bank Reconciliation feature is not enabled for the bank account specified in the Payhawk integration configuration within Microsoft Dynamics 365 Finance & Operations.

Solution

To resolve this issue:

1. Log in to your Microsoft Dynamics 365 Finance & Operations account.

2. Navigate to Cash and bank management > Bank accounts.

3. Select the bank account that is configured in your Payhawk integration, for example, the account used for expense payments.

4. Go to the Reconciliation section or settings for that bank account.

5. Enable the Advanced bank reconciliation toggle button.

6. Save the changes.

   

7. Return to the Payhawk Web Portal and try to export the expense again.