Subsidiary not configured correctly. Please update connection settings.

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Error message

Subsidiary not configured correctly. Please update connection settings.

Affected ERP integrations

  • Exact Online

  • MS Business Central

  • Microsoft Dynamics 365 Finance & Operations

  • Oracle NetSuite

  • QuickBooks Online

Cause

This error occurs when the integration connection was not configured properly. If the connection process was interrupted before a subsidiary was selected, or if the subsidiary information was not saved correctly, expenses will fail to export. In most cases, the connection will be marked as Invalid Connection and will require reconnection.

Solution

To resolve this issue:

  1. In the Payhawk Web Portal, go to Settings > Integrations.

  2. Locate your accounting system integration, for example, Oracle NetSuite.

  3. Check the connection status. If it displays Invalid Connection, you will need to reconnect.

  4. Click Reconnect. Follow the connection setup steps and ensure you select the correct subsidiary when prompted.

  5. Complete the connection process and save the settings. Once the connection is properly configured, return to the Expenses app and try to export the expense again.