Failed to export into MS Business Central. The selected G/L account is blocked in MS Business Central.

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Error message

Failed to export into MS Business Central. The selected G/L account is blocked in MS Business Central. Please unblock it or select an active G/L account.

Affected ERP integrations

  • MS Business Central

Cause

This error occurs when the General Ledger (G/L) account that is mapped to the expense category in Payhawk is blocked in MS Business Central. Blocked accounts cannot be used for posting transactions.

Solution

You can resolve this issue in one of the following ways:

  • Unblock the G/L account in MS Business Central.

    1. Log in to your MS Business Central account.

    2. Navigate to the Chart of Accounts and locate the blocked G/L account.

    3. Open the account details and check the Blocked field.

    4. Change the status to Unblocked or Active.

    5. Save the changes.

    6. Return to the Payhawk Web Portal and try to export the expense again.

  • Select an active G/L account in Payhawk.

    1. In the Payhawk Web Portal, go to the Expenses app.

    2. Click on the expense that failed to export to open its details view. You can apply the Failed export filter to locate the expense quickly.

    3. Check the Category or G/L account field and select a different, active account from the available options.

    4. Click Save and try to export the expense again.