Sum of expense line items amount does not match expense amount

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Error message

Sum of expense line items amount does not match expense amount.

Affected ERP integrations

  • DATEV

  • Exact Online

  • MS Business Central

  • Microsoft Dynamics 365 Finance & Operations

  • Oracle NetSuite

  • QuickBooks Online

Cause

This error occurs when the total sum of all line item amounts does not equal the total expense amount. The integration service validates that these amounts match before sending the expense to your accounting system. While this is typically validated in the Payhawk portal, a secondary validation also runs in the backend.

Solution

To resolve this issue:

  1. In the Payhawk Web Portal, go to the Expenses app.

  2. Click on the expense that failed to export to open its details view. You can apply the Failed export filter to locate the expense quickly.

  3. Check all line items and compare the sum of their amounts to the total expense amount.

  4. Adjust either the individual line item amounts or the total expense amount so that they match exactly.

  5. Click on Save and try to export the expense again.