Unable to export payments for this expense. Exported bill has a payment hold on it in NetSuite.

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Error message

Unable to export payments for this expense. Exported bill has a payment hold on it in NetSuite.

Affected ERP integrations

  • Oracle NetSuite

Cause

This error occurs when the bill was successfully exported to Oracle NetSuite, but a payment hold was placed on it. This blocks Payhawk from exporting the corresponding payment.

Solution

To resolve this issue:

  1. Open the bill in Oracle NetSuite and remove the payment hold.

  2. Go to the expense in Payhawk and mark it as reviewed.

  3. The payment will then be imported into the ERP.

Bill details showing payment hold, vendor information, and transaction specifics.