Unable to export payments for this expense. Exported bill is pending approval in NetSuite.

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Error message

Unable to export payments for this expense. Exported bill is pending approval in NetSuite.

Affected ERP integrations

  • Oracle NetSuite

Cause

This error occurs when the vendor bill has been exported to Oracle NetSuite but is pending approval. The ERP requires that bills be approved before payments can be processed against them.

Solution

To resolve this issue:

  1. Log in to Oracle NetSuite.

  2. Navigate to the pending vendor bill.

  3. Approve the vendor bill following your organization's approval workflow.

  4. Once approved, return to Payhawk and retry the payment export.

For more information, see the Oracle Net Suite article on approving vendor bills.