We can not approve expense report in NetSuite because the expense account is not approved.

Error message

We can not approve expense report in NetSuite because the expense account is not approved.

Affected ERP integrations

• Oracle NetSuite

Cause

This error occurs when Payhawk has automatically approved expense reports in Oracle NetSuite, but the expense account mapped to the expense category has not been approved in the ERP.

Solution

To resolve this issue:

1. Go to the category settings in Payhawk and identify the A/P account mapped to the category.

2. Navigate to that A/P account in Oracle NetSuite and approve it.

3. Retry the expense report export.