Failed to export into Xero. Payment amount exceeds the amount outstanding on this document.

Error message

Failed to export into Xero. Payment amount exceeds the amount outstanding on this document.

Cause

The export of an expense to Xero failed due to a discrepancy in foreign exchange (FX) rates between Payhawk and Wise. When processing Wise payments, the FX rate applied by Wise can differ from the rate recorded in Payhawk at the time of the transaction. This difference causes the payment amount in Payhawk to exceed the amount outstanding on the corresponding document in Xero and results in an export error.

Solution

To resolve this issue:

1. Manually book the payments in Xero.

   1. Log in to your Xero account.

   2. Locate the relevant invoice or bill that corresponds to the failed expense.

   3. Manually record the payment using the correct amount based on Wise's FX rate.

2. Mark the expenses as reviewed in Payhawk.

   1. Contact Payhawk Support and provide the details of the affected expenses.

   2. Payhawk Support will manually mark these expenses as reviewed in the system.