Failed to export into Exact Online. Deferred costs cannot be booked.

Error message

Failed to export expense. Deferred costs cannot be booked. Deferred cost settings are missing in Exact Online.

Affected ERP integrations

• Exact Online

Cause

This error occurs when you're attempting to export an expense that involves deferred costs, but the deferred cost functionality has not been properly configured in your Exact Online account.

Solution

To resolve this issue:

1. Enable company settings.

   1. In Exact Online, go to Company name > Settings and select the Financial tab.

   2. In the G/L Accounts: Links and Journals section, specify the Deferred revenue, which also applies to deferred costs.

   3. In the General section, select the Deferred revenue/costs Calculation Method.

   4. Click Save.

2. Enable settings on your journal entry pages.

   1. Go to Financial > Entries & G/L Accounts > Entries > Create.

   2. Under Purchase, select a journal hyperlink to create a purchase entry.

   3. Click the settings icon and click Customise.

   4. Select the Deferred cost check box.

   5. Click Save. The From and To date fields will now be visible, and you’ll be able to enter deferred cost information.

   6. Once these settings are configured in Exact Online, return to Payhawk and attempt to export the expense again. The export must now be successful.