Error message
Failed to export expense. The supplier's Creditor G/L account does not match the one for the selected Purchase journal.Affected ERP integrations
Exact Online
Cause
This error occurs when there is a specific Purchase G/L account linked directly to the supplier's account card in Exact Online. When a G/L account is linked to a supplier in this way, Exact Online requires that all purchase transactions for this supplier use that specific G/L account.
If the Purchase journal you're trying to use for the expense has a different G/L account assigned to it than the one linked to the supplier, the export will fail due to this mismatch.
Solution
To resolve this issue:
In Exact Online, go to Accounts > Suppliers > Overview.
Click on the name of the supplier causing the error.
Click Edit.
Scroll to the Creditor section.
Check if there's a G/L account linked in the G/L Account: Purchase field.
Click on the magnifying glass icon next to the G/L Account field.
Click Delete to remove the linked G/L account.
Click Save.
Once the G/L account link is removed from the supplier's account card, return to Payhawk and attempt to export the expense again. The export must now be successful.