This article provides answers to some of the most frequently asked questions (FAQ) related to updating your phone number.
What can I do if I don’t remember my old phone number?
You can still request the phone number update. In the email to Payhawk Support, state that you do not know the old number, and make sure to CC a Payhawk Administrator who must authorize the change first.
What happens if I entered the wrong number during registration?
If you entered an incorrect number during registration and no SMS can reach you, a Payhawk Administrator has to send the request and include the incorrect number, along with the correct number to set.
What can I do if two-factor authentication prevents me from logging in?
You need to send an email from your registered business email address with the current phone number and the new one. Make sure to CC a Payhawk Administrator who must first authorize the change, and note the urgency so that Payhawk Support can prioritize the request.
Can I update my own phone number?
You can update your phone number directly in the Payhawk Mobile App. For security reasons, a Payhawk Administrator updates their phone number by emailing Payhawk Support with another Administrator in CC, who must authorize the change.
Why does my old phone number still appear after I updated it?
If several accounts share the same email address, updating the phone number in Payhawk does not update it for the other accounts or platforms linked to that email address. It’s recommended to update the number separately on each of those platforms.
Can a Payhawk Administrator change my phone number for me?
No. A Payhawk Administrator cannot change the phone number of another user directly. Send the request to Payhawk Support yourself, and CC a Payhawk Administrator who must first authorize the change.