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Updating your phone number

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The phone number with which you have registered in Payhawk with an email invite or over Active Directory is part of the credentials the system uses to create your unique user.

If the phone number associated with your personal Payhawk account needs updating, you can do it yourself from the Payhawk Web Portal or the Payhawk Mobile App.

Prerequisites

To update your phone number, you will need your four-digit Payhawk security code, created by you as a cardholder to protect the usage of your Payhawk card. For more information, see:

Updating your phone number in the Portal

To update your phone number in the Payhawk Web Portal:

  1. Click your avatar in the top-right corner and select Manage profile.

  2. Go to Personal info and click on Change number under your current phone number.

    Personal info page in the Payhawk Web Portal with the Change number link under the phone number.

  3. Enter your four-digit Payhawk security code and click on Continue.

    If you don’t remember your security code, click on Forgot code? to reset it.

    Enter current security code screen with the Continue button and the Forgot code? link.

  4. Enter your new phone number, including the country code, and click on Continue. As a result, an SMS with a verification code is sent to your new phone number.

    New phone number screen with the Country code and Phone number fields and the Continue button.

  5. Enter the verification code to confirm the change of the phone number.

Updating your phone number in the App

To update your phone number in the Payhawk Mobile App:

  1. Tap your profile picture and select Edit profile.

  2. Tap your phone number.

  3. Enter your Payhawk security code.

  4. Edit your phone number and tap Done. As a result, an SMS will be sent to your newly updated phone number containing a verification code. This verification code is needed to confirm that the new phone number is valid.

  5. Enter the verification code to confirm the change of the phone number.

    If you haven’t received an SMS with the verification code within a few minutes, tap Resend code so that the system can send it to the updated phone number again.

Screenshots showing profile settings, editing options, and verification code entry.

Requesting an update from Payhawk Support

You can update your own phone number in the Payhawk Web Portal or the Payhawk Mobile App, but if you need the Payhawk Support to change the number for you, send the request by email from the business email address registered in Payhawk, and include:

  • The phone number currently set on the account, if you know it.

  • The new phone number, including its country code.

A Payhawk Administrator has to authorize the change, so add a Payhawk Administrator to the CC line of the email, or a second Payhawk Administrator if you are a Payhawk Administrator yourself.

Payhawk Support can process the request only after a Payhawk Administrator in CC authorizes the change.

Useful resources