Error message
Failed to export into MS Business Central. Payment did not receive an automatic Document No. value. Please check your No. Series setup.Affected ERP integrations
MS Business Central
Cause
This error typically indicates an issue with the No. Series setup in MS Business Central. The system is unable to automatically generate unique identification numbers for objects like payments, which is required for successful export.
Solution
To resolve this issue:
Log in to your MS Business Central account.
Navigate to the Number Series setup.
Review the configuration of the number series related to payments. Ensure that it is set up to generate sequential IDs automatically. Look for examples of correctly configured number series to guide your review, such as:
An active status for the relevant number series.
A defined starting and ending number.
A last used number that indicates the series is functioning.
Allowing manual entry might prevent automatic numbering if not configured carefully.
If you are unable to identify the misconfiguration or resolve the issue, take a screenshot of your numbering series setup for payments and contact Payhawk Support.
You can see a setup from a testing environment that shows incorrectly configured number series in the example below:
