We were unable to add expense / payment currency to the selected employee or vendor. Please add the currencies to the employee / vendor in NetSuite and try again.

Error message

We were unable to add expense / payment currency to the selected employee or vendor. Please add the currencies to the employee / vendor in NetSuite and try again.

Affected ERP integrations

• Oracle NetSuite

Cause

When exporting expenses or payments to Oracle NetSuite, Payhawk automatically attempts to add the expense or payment currency to the vendor or employee profile if it's missing. This error occurs when Payhawk fails to add the currency automatically.

Common reasons include:

• The vendor or employee record in Oracle NetSuite does not have the required currency enabled.

• If exporting expense reports, expense reports are not enabled in Oracle NetSuite.

• Oracle NetSuite permissions or configuration prevent automatic currency addition.

Solution

To resolve this issue:

1. Log in to Oracle NetSuite.

2. Navigate to the vendor or employee record referenced in the error (depending on whether you're exporting vendor bills or expense reports).

3. Manually add the missing expense or payment currency to the vendor or employee profile.

4. If exporting as expense reports, verify that expense reports are enabled in the ERP.

5. Return to Payhawk and retry the export.