When the segregation of duties feature is enabled, sensitive actions are held until they receive the required number of approvals. Each sensitive action that needs approval appears as an authorization request in your Payhawk Inbox.
Notes on approving and declining sensitive actions requests
You can approve a sensitive action only if you are an eligible approver and you didn’t initiate the action.
The person who initiated the action can withdraw a pending supplier change or cancel a pending transfer before it is approved.
The sensitive action request shows how many approvals have been granted and how many are still needed. The sensitive action goes through once it has all the required approvals.
Accessing sensitive actions requests
You can access a sensitive action request from your phone or computer from the email request notification you have received.
Alternatively, open the Payhawk Mobile App on your phone or log in to the Payhawk Web Portal with your browser, and access the request from your Payhawk Inbox.
Approving and declining sensitive actions requests
To approve or decline a sensitive action request:
In the Payhawk Web Portal or Mobile App, go to Inbox > Requests > Pending.
Select the authorization request you want to review by clicking on it.
The request shows what is changing, for example, the old and new supplier bank details, or the details of an internal transfer.
Review the details, then:
Click on Approve to authorize the sensitive action.
Click on Decline to reject the sensitive action.
Status messages while a change is pending approval
If segregation of duties is turned on for supplier bank detail changes, a change to a supplier's payment details is held until it is approved.
While the change waits for approval, Payhawk shows the following messages:
Change pending approval - Payments to this supplier are paused until the bank details change is resolved. This message appears on the supplier, together with the number of approvals still needed and a Withdraw change button.
Payments to this supplier are blocked until bank details are approved. - This message appears on the related authorization request in the Requests inbox.
