Telelink Business Services: Tasks That Once Took Days Now Take Minutes
Telelink Business Services is a Bulgarian technology company, part of the Telelink group, which offers a wide range of IT business solutions, including data management, microgrid construction, and integrated solutions for sustainable infrastructure. From cybersecurity to cloud technology management and digital productivity tools, Telelink Business Services is an innovative partner for the IT needs of modern businesses.
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Started using Payhawk
"When choosing a spend management solution, we looked at several platforms, but Payhawk stood out with its comprehensive functionality and adaptability to our needs."
The Problem: Limited visibility over expenses and risk of errors
Before working with Payhawk, Telelink's finance team managed the company's expenses primarily through manual processes in the company's ERP system. Different teams exchanged and reviewed data via emails, and then entered it entirely manually. This was not only extremely time-consuming but also worse - it provided incomplete or delayed information, making the month-end accounting process and budget planning difficult.
Employee spending happened through corporate cards from several different banks, which provided no capabilities for control and real-time tracking. This made data collection and analysis challenging. And when expenses were made with personal funds and employees had to request reimbursement, the process again happened manually, with scanned paper documents. Besides delaying employees from receiving their funds, all this took even more time from the finance department.
"The lack of a centralized system led to delays, risks of errors, and limited visibility of current expenses."
— Yordanka Klenovska, Finance Director, Telelink Business Services
The Solution: Cards, expense management, and accounting process automation in one
Telelink Business Solutions reviewed existing expense management solutions and chose Payhawk because the platform stood out thanks to it's numerous functionalities and adaptability to their business needs. Corporate cards, expense management, accounting process automation, integration with both their ERP system and travel management solution - this combination made a strong impression on the company.
Among the most used features by the finance team are the automatic entry and categorization of expenses, as well as the ability to set individual limits and rules for each card. The cards themselves provide the desired control and visibility over all transactions in real time. And when employees make expenses, they now simply take a picture of their receipt through the Payhawk mobile app and the expense gets automatically reconcile - no more cumbersome and inefficient back and forth by email and chat.
Payhawk's integrations are among the main advantages that attract Telelink Business Services. The connection with Microsoft Dynamics 365 Finance and Operations significantly reduces manual processing and accounting errors, while the integration with Travelperk makes it easier for both the business travel organization team and the accounting department.
"After making a payment, Payhawk provides the ability to give feedback directly in the platform, which allows colleagues to add information or clarifications to a specific transaction. This gives us greater transparency and timely communication between departments."
— Yordanka Klenovska, Finance Director, Telelink Business Services
Results: Saved time and better financial discipline
Since Telelink Business Services started using Payhawk, employees complete their expense reports in minutes instead of days, which improves not only efficiency but also their job satisfaction. Employees making expenses with Payhawk cards can now receive funds in seconds, whereas with traditional bank cards this would take at least two days.
The company has been able to implement clear internal rules for business travel expenses, thanks to the ability to configure individual policies. The ability to track expenses in real time leads to higher discipline and accountability among employees. This not only increases efficiency but builds a responsible attitude toward the use of corporate cards throughout the organization.
"The time for processing an expense report by employees was reduced from several days to minutes, which improved the overall efficiency and satisfaction of the team."
— Yordanka Klenovska, Finance Director, Telelink Business Services
Last but not least, Telelink Business Solutions mention the importance of our customer support team's work, not just as technical assistance, but as a partner in optimizing their processes. Key to this is working with the Customer Success team, with whom they developed a specific integration with their project module in Microsoft Dynamics 365. This allows them not just to synchronize expenses with the central accounting platform, but directly connect them to specific projects, budgets, and business-specific categories.
Would you like to learn how Payhawk can help your business too? Book a demo with one of our experts today.
