Images of people walking in front of Vinted's HQ in Vilnius

How Vinted saves 188 hours of manual work every month with Payhawk

188 hours saved monthlyNetsuite integration

Faster payment cyclesBank transfers

Fewer unsubmitted expensesCard management

HQ:Vilnius, Lithuania

Industry:Software & Tech

Employees:2446

Payhawk products used

Corporate card Netsuite Integration Bank transfers Multi-entity management

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"We chose Payhawk because we wanted to provide a better user-experience for all employees and give them the ability to manage their own expenses with greater flexibility."

Agnė Masiulytė, Senior Director of Finance Control and Treasury

The problem

A reimbursement process that couldn't keep up with growth

Before Payhawk, Vinted's expense reimbursements were managed through a shared team mailbox and NetSuite. It worked, but it was slow. Reimbursing employees and paying suppliers was time-consuming, and as the company scaled across multiple countries, the cracks started to show.

The team needed something more flexible: a solution that could grow alongside a company adding hundreds of employees and expanding into new markets. Sticking with manual processes simply wasn't going to cut it.

"The time-consuming process of reimbursing employees and paying suppliers, alongside Vinted's growth, led the team to look for more scalable solutions."

Laura Staknienė, Employee Expenses Team Lead

The solution

Virtual cards, real flexibility, and a NetSuite integration that actually works

Vinted chose Payhawk because it was about more than just streamlining payments, it was about giving employees a better experience.

At the time, Payhawk's virtual cards were the best fit: a scalable option that could be rolled out to employees across all of Vinted's countries of employment. Today, the team relies on a wide range of Payhawk features — bank transfers, reimbursements, card payments, custom fields, expense views and filtering — and, most importantly, a deep integration with NetSuite.

That integration turned out to be a game-changer.

"The Netsuite integration has saved time from manual processes of transferring bills and payments from Payhawk to Netsuite as well as doing all the matching. This integration saved a total of 188 hours of manual work per month."

Laura Staknienė, Employee Expenses Team Lead

That's roughly 23 full working days the finance team gets back every single month, time that used to disappear into manual data entry, matching, and reconciliation.

The bank transfer feature for employee expenses (bill-type expenses) has also transformed day-to-day operations. Urgent payments can now be approved and executed quickly, confirmation and authorization happen smoothly within the system, and the comments section has made communication between teams faster and clearer. On top of that, automatic card freezing has cut down on unsubmitted expenses, nudging employees to stay on top of their spend without the finance team having to chase anyone.

That kind of product fit doesn't happen by accident. Over four years of partnership, Payhawk has continuously evolved its platform with input from customers like Vinted, shipping improvements, refining features, and adapting to real-world needs. Payhawk’s Implementation Manager plays a key role in that loop, as Kristina Bardauskienė, Payroll and Employee Expenses Manager, describes: "She takes the time to truly understand our needs, going into as much detail as necessary, and ensuring that our feedback is clearly communicated to the internal teams."

The impact

Faster payments, happier employees, and a true partnership

The numbers speak for themselves:

188 hours saved per month thanks to the NetSuite integration alone
Significantly faster payment cycles, urgent payments are now approved and executed within the system in real time
Fewer unsubmitted expenses thanks to automatic card freezing
Better transparency and collaboration across teams
Employee satisfaction with the tool climbed from 7.9 to 8.7 out of 10 between 2022 and 2024, holding steady through 2025

But beyond the efficiency gains, what stands out for Vinted is the long-term relationship with Payhawk's team.

"What sets Payhawk's customer support apart from other SaaS providers is its long-term commitment. Rather than offering only short-term 'hyper care' after integrations, their support has remained steady and engaged over the past four years, demonstrating a genuine partnership approach."

Agnė Masiulytė Senior Director of Finance Control and Treasury

That's the kind of support that doesn't show up on a feature comparison sheet, but makes all the difference when you're a fast-growing company that needs a finance partner, not just another vendor.