Payment Operations Specialist - Sofia - Careers

Type

Full-time

Location

Sofia

Team

Finance

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Company Mission

Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale.

The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir, Quantive, and Wagestream. With offices in New York, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures.

Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work.

The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We’re also on a journey to measure and improve our environmental and social impact. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too.

We’re changing the world of payments, and we’re looking for an exceptional team to help us.

About the Role

We are looking for an experienced Payment Operations Specialist to join our team in Sofia. You will be working closely with our Product, Engineering, Support and Implementations teams to drive operational excellence and solve payment-related issues.

You will have the opportunity to experience fast-paced company growth with a start-up mindset operating in the SAAS and Fintech industries.

Responsibilities

Keep an eye on the payments engine and solve payment-related problems.

Investigate and solve card acceptance issues (e.g. Spanish public offices, Italian railway etc); contacting issuer (if not Payhawk), processor, card network, merchant and acquirer.
Investigate and solve bank payment issues: inbound deposit not received, outbound payment not received etc; contacting vendors.

Provide input to the PM and engineers on how to decrease decline rates and operational load.
Drive operational excellence, while maintaining sufficient controls and assessing and mitigating operational risks.

Facilitate customer lifecycle events with payment partners, such as return balance after closing account.
Solve card delivery issues: contacting card manufacture, assisting Support in case of issues.
Monitoring and tracking card stock/ holograms/ cardholders/ envelopes - arranging orders, DHL delivery, etc.
Own Straight Through Processing rates for all our payments to ensure best in class performance alongside VP Payments, PM and Compliance teams.

Maintaining the knowledge-base of payment operations (e.g. coverage matrix of currencies, card types, bins, vendors).
Act as a point of contact between card schemes and our banking partners.
Act as a bridge with key stakeholders for any card scheme related requirements.
Oversight of liquidity in all relevant (per currency) settlement accounts across all banking partners and respective processing.

Card scheme settlement
Bank transfers

Requirements

Good understanding of the SaaS industry and venture-backed businesses
Experience in a fast-scaling, high-velocity and dynamic environment, ideally with a track record of successfully building processes from scratch
Great communication and language skills

Company Benefits

30 days holiday paid leave
Competitive compensation package
Exchange policy to another Payhawk office (London, Amsterdam, Barcelona, Sofia, Paris)
Flexible working hours and opportunity to work from home
Regular team-wide events
Opportunity to use the Payhawk product.

Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.