CWP Global fully-automates invoice collection with Payhawk

CWP Global is a renewable energy developer that runs a lean group finance function out of Sofia servicing entities across Bulgaria, Serbia and Luxembourg. For the finance team, collecting supplier invoices was a fully manual job: someone had to open each vendor website, sign in, clear multi-factor authentication, locate the invoice, download it, then upload it into the system, add notes and submit it, one supplier at a time.

That repetitive low-value work had a cost beyond the hours it consumed. It introduced manual mistakes, made the process inconsistent, and created a security overhead of managing usernames and passwords across dozens of vendor portals. For a finance team whose documentation has to be complete and on time, any gap meant delays in the process and gaps in reporting.

The breaking point was the volume of repetitive admin landing on a small team. Finance was spending time on collection and chasing rather than on the review and analysis the business actually needed, so the team moved to automate invoice collection rather than keep absorbing it manually.

But with Agent Fetch (part of the Financial Controller Agent) in place, invoices are now fetched and uploaded without any employee interaction. The authentication model is simpler, with far less handling of usernames and passwords, which removes some security risk. The work that used to require logging into each portal by hand now happens in the background, and the finance team is no longer pulled into routing tasks.

Visibility and reconciliation improved, too. The wider group already ran its spend and expense processes through Payhawk and into their accounting software via a direct ERP integration, so automated collection optimised and improved an existing setup rather than introducing a new one.

Removing manual collection closed the loop on the original problem and saves the team hours and hours across data entry, info chasing, and more.

Invoices arrive without employee involvement, which keeps documentation complete and on time and removes the delays and reporting gaps that came from missing paperwork. The process is more consistent, fewer manual mistakes creep in, and the team is more independent of other departments for routine finance admin.

The team frames the gain as focus. With collection automated, the team can close at month-end without the usual distractions, and the time freed up goes to reviewing and analysing the numbers rather than gathering them.