AllPoints Fibre Networks consolidates spend with Payhawk

AllPoints Fibre Networks is a UK national wholesale full-fibre business, formed in 2023 through the merger of four vertically integrated ISPs.

Following the merger, the company consolidated from five legacy entities into two trading entities, with Oracle NetSuite as the single source of truth for finance.

The inherited spend management stack, however, was a different story: SAP Concur for expenses, ZoneCapture as an OCR bolt-on for NetSuite, two shared NatWest corporate credit cards, and PO approval workflows routed through NetSuite itself.

The result was real disconnection across tools and the pain was concentrated in three areas. First, approximately 30 approval managers each held a full NetSuite licence solely to approve purchase orders, with no delegate feature to cover annual leave and no per-department budget ownership at the point of approval.

Second, Concur had no NetSuite integration, leaving the finance team to spend two to three hours every week manually uploading expense files between the two systems, while Concur's policy controls amounted to soft warnings rather than enforcement.

Third, the two shared NatWest cards meant the finance team was permanently chasing receipts, with coding and reconciliation lagging in NetSuite and spend visibility close to zero.

With the finance and procurement teams aligned that the legacy stack would not scale, AllPoints Fibre Networks ran a formal RFP, shortlisting eight vendors and involving finance, procurement, IT, and non-finance leadership in the final selection of Payhawk.

Here's a snapshot of their journey:

• Purchase Orders moved out of NetSuite and into Payhawk, with multi-level approval routes driven by amount, department, supplier, and category, enforcing a hard "no PO, no pay" rule and eliminating the need for approvers to hold NetSuite licences.
• Supplier invoices began flowing in via the receipt mailbox, with OCR capture and automated three-way matching against the originating PO, replacing ZoneCapture and the manual chasing it generated.
• The two shared NatWest cards were replaced with ten individual physical and virtual Payhawk cards at launch, with receipt-capture rules and auto-blocking enforced at the card level.
• Concur was replaced entirely by Payhawk's native reimbursements flow, connected directly to both NetSuite and HiBob so that bank details and cost centres sync automatically.

The result? Budget owners can now see committed spend from open POs in real time, not only paid invoices. And the NetSuite integration now covers custom segments, transaction line fields, departments, amortisation schedules, and more, offering one single source of truth.

The most immediate structural outcome was the removal of approximately 30 full NetSuite licences from the approval matrix, replacing them with Payhawk seats and saving a considerable sum.

Receipt capture across the team has also hit 100% and all expense activity now flows through individual corporate cards rather than shared accounts, giving the finance team the spend visibility that the NatWest setup never provided.

And with policy enforced at the card and approval-flow level, rather than relying on soft warnings, the AP team no longer needs to manually review every expense submission for compliance issues. The weekly two-to-three hour manual upload between Concur and NetSuite has been eliminated.

It doesn't end there, as of mid-2026, the AllPoints Fibre Networks team has also launched Payhawk's AI Payments Agent and AI Procurement Agent and has 12 budget owners ready to be activated in the Budgets module.

They've also enabled Purchase Order tracking, Subscriptions monitoring, and built a procurement and finance operating model around the formal "procure-to-purchase and purchase-to-pay" processes, creating a robust flow that supports policy at every step.

See how Payahawk could support your business to consolidate tools, save money, and support growth: Book a Payhawk demo with one of our expert team.