Building success together: The top seven behaviours that define life at Payhawk

But there’s more to us than just growth and ambition. It’s the way we work together that drives our success. Our behaviours are at the heart of everything we do, shaping how we lead, innovate, and collaborate. Whether you're a new hire or thinking about joining, here are seven reasons it's the best place to make an impact and build something extraordinary.

1. We obsess over customer success

Our customers are at the heart of everything we do. We go beyond roles and responsibilities to support them and ensure continued customer success. Whether it's a small issue or a major milestone, we’re always friendly, knowledgeable, and willing to go the extra mile. We don’t just react — we anticipate needs and proactively share customer feedback. We deliver more than expected because when our customers succeed, so do we.

2. We value natural leaders

At Payhawk, leadership isn’t about titles — it’s about action. And one of our core values centres around leading with context, not control. That means giving our teams the clarity and freedom to make decisions fast and move forward, not slowing them down with red tape. We stay calm under pressure, always have a bias for action, and aren’t afraid to admit when we’re wrong. Leadership here is pragmatic, adaptable, and focused on helping others unblock challenges and thrive.

3. We speak with radical candour

Honest communication is at the core of our culture. We don’t shy away from tough conversations or big ideas. Instead, we speak directly to one another, ensuring feedback is empathetic and constructive but also “to the point’” and shared with the right audience. This level of openness allows us to cut through complexity, build trust, and focus on moving forward together.

4. We nurture high talent density

Great companies are built by great teams, and we’re serious about having the best and brightest on ours. We hire people who are smarter than us — those who inspire and challenge us to grow. It’s not just about filling roles but ensuring every person adds value and drives impact. We move fast by focusing on results rather than getting bogged down in processes. Ownership is key here — learning from mistakes is part of the job, and growth is always on the horizon.

5. We are data-driven

We rely on data to guide us in everything we do. We know our numbers inside out and make decisions based on clear metrics. We dive deep to identify the root cause of any problem and make tough calls with confidence based on thorough investigation. Every project has measurable goals, and we constantly assess our performance to ensure we're on track to meet them.

6. We stay humble

Ego has no place at Payhawk. We stay grounded by constantly seeking feedback and always focusing on how we can improve. Knowing our strengths is important, but so is recognising our weaknesses and how to manage them. We encourage each other to roast ideas, embrace different opinions, and find the best solution together — no matter who comes up with it. Here, everyone’s voice matters, and the best ideas win.

7. We exhibit strong work ethic

At Payhawk, we don’t just show up — we show up prepared. Whether it’s meetings, interviews, or projects, we come with clear objectives and are ready to make progress. We take personal responsibility for managing our time productively while also helping the team succeed.

Collaboration is key, and we make sure to be approachable and supportive when others need help. We care about impact so we’re adaptable and committed, even when we might not fully agree.

Why Payhawk? It’s all about impact

Joining Payhawk isn't just about taking on a role — it's about making a real impact in a scaleup environment where every decision shapes our future. We believe in the magic of people coming together in person, driving spontaneous conversations, quick problem-solving, and stronger connections. That's why we embrace an office-based culture where collaboration and innovation thrive.

We also believe in growth from within: Homegrown talent! Whether you're learning new skills, taking ownership of bigger projects, or collaborating with top talent, there's no ceiling to what you can achieve here. We're empowered to move fast, make decisions, and learn from every success and failure.

New starter? You're not just joining a company; you're joining a community of builders, innovators, and leaders working together to create something extraordinary.

Ready to join us?

If you’re looking for a place where you can grow, lead, and make an impact, Payhawk is where you belong. Together, we’re not just navigating change — we’re driving it. Ready to take the leap? We can’t wait to meet you.

Find your next role in our open positions.