Our Spring '25 release is here! Unlock the power of AI agents to automate finance operations with complete control.
Our Spring '25 release is here! Unlock the power of AI agents to automate finance operations with complete control.
Luxair is the flag carrier airline of Luxembourg with its headquarters and hub at Luxembourg Airport. With destinations across Europe, North Africa, the Mediterranean, and the Middle East, it's Luxembourg’s only passenger-carrying airline offering regular, non-charter service.
Since adopting Payhawk, Luxair has achieved impressive results:
“The Payhawk App helps keep us agile, as even employees without company cards can submit out-of-pocket business expenses in seconds. And those with cards? The employee simply sends a request through the Payhawk App for additional funds, including an explanation, and I can approve it instantly."
Before moving to Payhawk, Luxair employees had to pay for all their business-related expenses from their personal bank accounts. Then, all receipts had to be attached to a handmade expense order, copied twice, and sent to the HR department to be reimbursed. It was a slow process, and the airline wanted to improve it.
Also, at this point, Luxair didn’t have a central or digital overview of company spend. They couldn’t see what the company was spending per category or guide. And data mining was cumbersome. The approval process was manual, too, requiring an approver’s signature via a scanned document or email.
Tineke Van Maerken, VP of Finance at Luxair, says:
Before switching to Payhawk, we used manual cash registers for our tour guides across 40 destinations. The tour guides then each submitted an Excel cash register with scanned ticket copies every month. The accounting team then had to manually enter all of the information in the accounting system based on a paper scan of over 80 cash registers. It was very time-intensive!
The Luxair team wanted to become cashless, control its spend more efficiently, and understand who was spending, how much, and where.
Transform your spend management process, take complete control over business expenses, and keep your crew safe on the road with global spend management from Payhawk.
The Luxair team decided to move to Payhawk for three main reasons.
Tineke explains, “First, the accessibility to fast credit card issuance. You can issue a card on the web platform, and cardholders will receive it in less than three days. Second, the user-friendly expense management app linked to corporate cards."
She continues:
Payhawk allows even employees without company cards to submit out-of-pocket business expenses to the app.
The team can now centrally manage the tour guides’ budgets with company card limits — and better control the business’s overall spending.
“Good governance leads us to having traceable expenses in each and every business,” Tineke says. The airline has real-time info on what it spends on its tour guides — and it successfully digitised its authorisation process. Plus, it can now create valuable expense reports automatically at the end of the month. “As an administrator, I can adapt the card limits instantaneously to suit the business needs. Every cardholder has a monthly limit, but if unexpected expenses occur they can request funds quickly via the app."
The employee simply sends a request for additional funds through the Payhawk app, including an explanation, and the finance team can instantly approve it (or even set a workflow to auto-approve it), empowering teams on the ground and saving hours.
Clearly, the finance team is very pleased with Payhawk. But what about the end-users? Tineke told us that after switching to Payhawk one of the employees fed the following back to her:
I feel totally empowered, and for sure, it’s a sign of trust from my employer. We received some training on how to use the cards and upload card receipts and other personal expenses. But the best thing of all is that I now have my own monthly budget!
Ready to learn more about becoming a cashless business like Luxair? Book a personalised demo and speak to one of our experts about taking control of processes and expenses.
Whether you have tens, hundreds, or thousands of employees, we’re making your business spend work for you, giving you control over spending at scale with a single solution. Say goodbye to tedious finance tasks, schedule a demo with us today.
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Payhawk Limited, All rights reserved. Payhawk Limited is registered under company registration number 11747263, Chancery House, 53-64 Chancery Lane, London WC2A 1QS. Payhawk Debit and Credit Cards are issued by Payhawk Financial Services UAB and Paynetics AD in the EEA, Payhawk Financial Services Limited and Payrnet Limited in the UK, and Cross River Bank, Member FDIC in the US.
The Payhawk product is not available for micro-enterprises or small charities based in the UK as defined in the UK Consumer Duty Regulations. See the FCA website for more information.
The Payhawk Visa Debit card and Payhawk Visa Credit cards are issued pursuant to a license from Visa.
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