TIER-Dott is a leading European micro-mobility company dedicated to promoting sustainable urban transportation through its fleet of e-scooters and e-bikes. Operating in numerous cities across Europe, TIER-Dott makes it easier for people to travel efficiently while reducing carbon footprints. As the company rapidly expanded, managing expenses and streamlining financial operations became increasingly complex. That's when TIER-Dott turned to Payhawk for a solution that would simplify and optimise their expense management process.
For TIER-Dott, managing finance operations before implementing Payhawk was a complex and inefficient process. The company relied on three separate tools to manage out-of-pocket expenses, corporate cards, and VAT tracking. This fragmented setup led to standard challenges, such as the time-intensive task of extracting and transforming data from multiple systems, and more critical issues like the inability to manage VAT reimbursement effectively. Ilia Shabrov, Head of Finance Systems shares:
We had three tools that weren’t fit for purpose. Managing them required manual interventions, and none of them provided the functionality we truly needed.
The lack of approval workflows and integration capabilities further limited their ability to streamline processes, leaving the team searching for a comprehensive solution that could consolidate their needs under one platform.
The decision to adopt Payhawk was driven by two primary factors: the inefficiencies of their existing tools and the potential for reclaiming VAT. Payhawk emerged as the preferred solution due to its superior functionality, promising product roadmap, and positive customer references. Ilia:
"During our evaluation, Payhawk’s functionality stood out. Their roadmap showed growth potential, and the positive feedback from reference calls solidified our decision."
Unlike its competitors, Payhawk demonstrated a commitment to continuous improvement. In the years following the adoption, Ilia observed significant updates and new features, reaffirming the company’s choice.
Discover innovative corporate cards with in-built controls and custom categories
After implementing Payhawk, TIER-Dott experienced a transformation in their financial processes. Approval workflows were finally in place, integrations with their ERP system streamlined reporting, and their VAT reimbursement process became more efficient. Ilia shares:
Compared to before, we now have a well-structured approval process. The integration with NetSuite ensures our expenses are seamlessly managed and tied to budgets.
This level of control enabled the company to create a more structured and transparent spend culture, something they couldn’t achieve with previous tools.
TIER-Dott has significantly streamlined its operations by utilizing several of Payhawk’s key features. With our advanced card controls, for example blocking cards by missing receipts, they ensure compliance and accountability. Automated receipt tracking and follow-ups have replaced manual efforts, reducing administrative burdens.
Additionally, their reimbursement workflows for out-of-pocket expenses are now more efficient and cover the majority of their global entities. These features collectively simplify processes, minimize manual interventions, and enhance operational efficiency, as Ilia shared: "The features we use now have simplified our processes and reduced the need for manual interventions."
Ilia emphasized the importance of Payhawk's transparent communication, especially from its leadership.
I had a call with Hristo [Payhawk's CEO and founder], who was honest about the roadmap and feature development. That level of transparency gave us confidence in the platform and its team.
This openness, combined with the team's responsiveness and proactive updates, has been instrumental in creating a positive user experience and fostering trust in Payhawk as a long-term partner.
When asked for advice to other companies, Ilia emphasized the importance of choosing a tool that aligns with their long-term needs:
Look for a solution that evolves with your business. Payhawk has shown continuous growth, and that’s been invaluable for us.
By integrating Payhawk, TIER-Dott has transitioned from managing fragmented tools to leveraging a unified platform, creating a streamlined, transparent, and efficient spend culture. Let’s discover what Payhawk can do for your spend culture. Book a demo today.