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Our Spring '25 release is here! Unlock the power of AI agents to automate finance operations with complete control.
With new US tariffs driving up costs, CFOs must rethink their financial strategies. While many are passing costs to customers, this poses a big risk to demand and long-term competitiveness. This short guide explores a more balanced approach (where possible), covering ways to improve spend visibility, cut extra costs, and use finance tech to control spend and model scenarios.
The latest wave of tariffs imposed by the US government is forcing businesses to rethink their financial strategies. With rising export costs affecting multiple industries, many companies are left with little choice but to pass on at least some of the impact to customers.
A recent survey from Gartner found that 30% of CFOs plan to pass nearly all (91–100%) of the tariff costs onto customers, while 29% expect to absorb at least 90% of the increase internally. On average, businesses anticipate transferring 73% of the tariff rise to their customers.
While hardly avoidable, this approach carries risks, like customer pushback, reduced demand, and competitive pressure could all impact long-term growth. CFOs must consider a balanced response, combining cost efficiencies, financial technology, and smarter pricing strategies.
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Before making any adjustments (including pricing) you need a clear view of business spending. But this is easier said than done. According to our recent CFO Agenda report, 85% of finance leaders cite spend visibility as a major challenge when managing multiple disconnected tools.
With tariffs adding another layer of complexity, a lack of spend and cash flow visibility makes it even harder to assess the true impact and make informed financial decisions.
My top three next steps:
Many European businesses are under pressure to reduce costs, with 58% of CFOs reporting that they have already made or considered compromising customer experience to save money.
It’s a precarious balancing act. While rolling with change is vital, reducing quality or service levels could lead to customer dissatisfaction and long-term damage to brand reputation and success.
My top three next steps:
Blanket price rises are risky. As mentioned above, you could damage customer relationships and market positioning for a very long time. Instead, consider data-driven pricing strategies to balance revenue and demand as much as possible.
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Finance is not an island. Managing the ongoing tariff impact will require cross-functional collaboration. However, according to the CFO Agenda report, 96% of finance leaders find “getting visibility over the rest of the business to understand how other departments operate a ‘very significant’ challenge.”
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In today's volatile trade environment, you must be able to quickly analyse changes and impacts and adapt financial strategies with real agility for a critical competitive edge.
While 61% of CFOs say better finance technology would improve cost-saving decisions, many businesses still use outdated systems that make it much harder to respond to tariff fluctuations.
Enter smarter spend management. Advanced spend management platforms provide three vital capabilities that traditional financial systems can’t match:
With the majority of CFOs planning to pass on an average of 73% of tariff-related costs, businesses must carefully manage this transition to avoid long-term financial and reputational risks. It’s a very complex path to navigate, and pushing up costs will likely be necessary in most cases, yet there are still ways to mitigate complete price rises by using the available smart software on the market, like a digital fine-tooth comb.
A combination of spend visibility, efficiency gains, strategic pricing, and finance technology should allow you to navigate tariff challenges without solely shifting the burden to customers. By focusing on cost management and cross-functional collaboration, CFOs can support difficult financial stability while also preserving customer trust.
If you’re interested in how finance leaders are tackling data transformation to support spend visibility, check out this wrap-up from a recent webinar I joined. We discussed how CFOs can cut costs, automate workflows, and boost financial visibility — covering everything from picking the right projects to aligning finance with business strategy (and the pitfalls to avoid). Read the full wrap-up of “Data Transformation & AI in Finance: Unlocking smarter decisions for CFOs”.
Kosio is the driving force behind Payhawk’s financial operations, strategic planning, and financial stability. With a background in management consulting and a trajectory through leading FP&A and investments, he co-founded Payhawk, earning the title of CFO of the Year in EY's awards. Outside the boardroom, he delights in tennis, snowboarding, mountain biking, and quality moments with friends, family and his two kids.