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Discordia logo - Payhawk Spend Management Customer

Quadrupling productivity at Discordia

4x productivityacross finance operations
25,000+ expensesprocessed monthly, fully automated
2,000+ driversempowered with corporate cards

“We’ve boosted employee productivity by over four times. Payhawk’s automation has significantly cut processing time and reduced the errors that came with manual expense handling.”

Tsvetomir Uzunov, CFO, Discordia
HQ:Sofia, Bulgaria
Industry:Transport and logistics
Employees:2400
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Manual processes at massive scale

With over 2,000 drivers operating across 70+ countries, Discordia’s finance team faced a growing operational burden. Every month, more than 25,000 expense notes had to be manually processed and entered into their ERP system.

Receipts often arrived late, damaged, or in different languages, making reconciliation slow and error-prone. At the same time, drivers relied on personal or debit cards, creating delays, bank charges, and limited control over spend. Accessing additional funds during trips — for emergencies, fines, or unexpected costs — was slow and disruptive.

“The growing volume of data processing was becoming increasingly challenging. We needed to streamline how we manage and account for driver expenses.”

Viliana Krasteva, Finance Supervisor, Discordia

Automated spend management at scale

Discordia implemented Payhawk to digitise and automate expense management across its entire workforce. Drivers now use corporate cards and the mobile app to capture expenses instantly, eliminating paperwork and delays.

Finance teams no longer manually input data — expenses are automatically processed and synced with their ERP, removing errors and saving significant time. Pre-issued cards allow the team to instantly equip new or replacement drivers, ensuring uninterrupted operations.

Real-time fund top-ups mean drivers always have access to company money when they need it, while built-in card controls ensure spending stays within policy.

multi entity management dashboard

“With Payhawk, expenses are recorded the same day they’re generated. Before, we had to wait for documents to arrive physically.”

Peter Dimitrov, Project Manager, Discordia

Faster operations and better driver experience

With Payhawk, Discordia has transformed both finance operations and the driver experience. Manual expense processing has been fully eliminated, and productivity has increased fourfold as automation replaces repetitive tasks.

Drivers no longer use personal funds or complete manual reports — they simply pay with their company card and upload receipts via the app. This not only saves time, but also improves satisfaction and reduces financial stress on the road.

Finance teams now have real-time visibility into all spend, enabling stronger control, faster decision-making, and better cost management at scale.

“Now I always have company funds when I’m on the road. I don’t use personal money, and reporting is effortless with the app.”

Petyo Kozarov, Driver, Discordia

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